1. [Home](https://trustgatecorporateskills.com) 2. [Courses](https://trustgatecorporateskills.com/courses) 3. [Leadership and Management](https://trustgatecorporateskills.com/courses/category/leadership) 4. Change and Conflict Management ![Change and Conflict Management](https://trustgatecorporateskills.com/storage/44/conversions/lhMgSHFa91jViuBAAoGKgWB0RqLckYvajCNqjabg-md.webp) Leadership and Management Change and Conflict Management Leadership and Management# Change and Conflict Management Training Course The Change and Conflict Management is a 5-day professional training programme delivered in-person or online in Leadership and Management, ending with a TrustGate Corporate Skills certificate of completion. Change and conflict are inevitable in every organization. Leaders must manage transitions, address resistance, and resolve disagreements constructively to maintain productivity and teamwork. Last updated October 31, 2026 5 Days Expert Instructors Certificate Included Online & In-Person Part of TrustGate's [ Executive Leadership & Strategic Management programme ](https://trustgatecorporateskills.com/topics/executive-leadership-strategic-management)Practical leadership development for executives, senior managers and organisational transformation leaders. ## Course Overview Change and conflict are inevitable in every organization. Leaders must manage transitions, address resistance, and resolve disagreements constructively to maintain productivity and teamwork. This course equips participants with practical skills to manage change initiatives, negotiate solutions, and transform conflict into opportunities for collaboration and improved performance. **Share this course:** [Facebook](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Ftrustgatecorporateskills.com%2Fcourses%2Fchange-and-conflict-management) [Twitter](https://x.com/intent/post?url=https%3A%2F%2Ftrustgatecorporateskills.com%2Fcourses%2Fchange-and-conflict-management&text=Change+and+Conflict+Management) [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Ftrustgatecorporateskills.com%2Fcourses%2Fchange-and-conflict-management&title=Change+and+Conflict+Management) [WhatsApp](https://api.whatsapp.com/send?text=Change+and+Conflict+Management%20https%3A%2F%2Ftrustgatecorporateskills.com%2Fcourses%2Fchange-and-conflict-management) ## Learning Objectives - Understand change management principles - Recognize sources of workplace conflict - Manage resistance effectively - Apply conflict resolution techniques - Improve negotiation and communication skill - Build collaborative teams ## Course Content ### Module 1: Understanding Organizational Change 1. Types of change 2. Drivers of change 3. Change lifecycle 4. Impact on employees 5. Role of leadership ### Module 2: Understanding Workplace Conflict 1. Sources of conflict 2. Types of conflict 3. Functional vs dysfunctional conflict 4. Conflict styles 5. Conflict assessment ### Module 3: Change Management Models and their application 1. Lewin model 2. Kotter model 3. ADKAR model 4. Choosing approach 5. Application ### Module 4: Managing Organizational Resistance 1. Causes of resistance 2. Psychological reactions 3. Stakeholder analysis 4. Communication strategies 5. Building buy-in ### Module 5: Communication During Change 1. Messaging 2. Feedback 3. Active listening 4. Difficult conversations 5. Communication planning ### Module 6: Emotional Intelligence 1. Self-awareness 2. Empathy 3. Stress management 4. Relationship management 5. Resilience ### Module 7: Conflict Resolution Techniques 1. Conflict management styles 2. Mediation 3. Dialogue facilitation 4. Problem-solving 5. Agreement building ### Module 8: Negotiation Skills 1. Win-win negotiation 2. Interest-based negotiation 3. Handling power dynamics 4. Bargaining strategies 5. Agreement documentation ### Module 9: Leading Teams Through Transition 1. Maintaining morale 2. Coaching teams 3. Psychological safety 4. Collaboration 5. Team motivation ### Module 10: Action Planning 1. Case studies 2. Personal plan 3. Risk mitigation 4. Implementation 5. Course review ## Who Should Attend? - Managers and supervisors - Team leaders - HR professionals - Project managers - Department heads - Change champions ## Training Methodology - Intereactive Workshops - Case studies from a global perspective - Simulations of change management management ## What's Included Certificate of completion Training materials included Lunch and refreshments (physical) Post-training support ## Frequently Asked Questions ### How long is the Change and Conflict Management training? The Change and Conflict Management runs for 5 Days. Each day combines expert-led teaching with practical, hands-on exercises so participants can apply what they learn immediately. ### Is the Change and Conflict Management delivered online or in-person? This course is delivered in person (scheduled venues include Kigali, Lilongwe, London, Lagos), live online, or in-house at your organisation. ### How much does the Change and Conflict Management cost? The fee is US$600 per person online and US$1,400 per person in person. In-person fees depend on the participant's country; the pricing card on this page shows the fee for yours. ### When is the next Change and Conflict Management training? A session is running now, from 2 November 2026 to 6 November 2026 in Kigali, Rwanda. The next one runs from 9 November 2026 to 13 November 2026 in Lilongwe, Malawi. You can also request a custom date or an in-house session for your team. ### Do I get a certificate after completing the Change and Conflict Management? Yes. Participants who complete the Change and Conflict Management receive a certificate of completion from TRUSTGATE CORPORATE SKILLS. ### What will I learn in the Change and Conflict Management? Key learning outcomes include: Understand change management principles; Recognize sources of workplace conflict; Manage resistance effectively; Apply conflict resolution techniques; Improve negotiation and communication skill. ##### Course Pricing (USD) **Where would you like the training?** Kenya Burundi Ethiopia Malawi Rwanda South Sudan Tanzania Uganda Zambia Zimbabwe Comoros Djibouti Eritrea Madagascar Mozambique Somalia Mauritius Seychelles Democratic Republic of the Congo Angola Cameroon Central African Republic Chad Congo (Brazzaville) Equatorial Guinea Gabon São Tomé and Príncipe Botswana Eswatini Lesotho Namibia South Africa Algeria Egypt Libya Morocco Sudan Tunisia Benin Burkina Faso Cabo Verde Côte d'Ivoire Gambia Ghana Guinea Guinea-Bissau Liberia Mali Mauritania Niger Nigeria Senegal Sierra Leone Togo Bahrain Iran Iraq Israel Jordan Kuwait Lebanon Oman Palestine Qatar Saudi Arabia Syria Turkey United Arab Emirates Yemen Albania Andorra Armenia Austria Azerbaijan Belarus Belgium Bosnia and Herzegovina Bulgaria Croatia Cyprus Czechia Denmark Estonia Finland France Georgia Germany Greece Hungary Iceland Ireland Italy Kazakhstan Kosovo Latvia Liechtenstein Lithuania Luxembourg Malta Moldova Monaco Montenegro Netherlands North Macedonia Norway Poland Portugal Romania Russia San Marino Serbia Slovakia Slovenia Spain Sweden Switzerland Ukraine United Kingdom Vatican City Afghanistan Bangladesh Bhutan Brunei Cambodia China India Indonesia Japan Kyrgyzstan Laos Malaysia Maldives Mongolia Myanmar Nepal North Korea Pakistan Philippines Singapore South Korea Sri Lanka Tajikistan Thailand Timor-Leste Turkmenistan Uzbekistan Vietnam Antigua and Barbuda Argentina Bahamas Barbados Belize Bolivia Brazil Canada Chile Colombia Costa Rica Cuba Dominica Dominican Republic Ecuador El Salvador Grenada Guatemala Guyana Haiti Honduras Jamaica Mexico Nicaragua Panama Paraguay Peru Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Suriname Trinidad and Tobago United States Uruguay Venezuela Australia Fiji New Zealand Papua New Guinea In-person price varies by country. Online is the same worldwide. Physical In-Person $1,400 /person~ KSh 181,900 Online Virtual $600 /person~ KSh 78,000 [ Register Now ](#registerModal) Secure checkout. We accept: VISA Mastercard M-PESA Pesapal [ Download Outline ](https://trustgatecorporateskills.com/courses/change-and-conflict-management/download-outline) Request a Formal Quote ###### Upcoming Dates - **2-6 Nov 2026** In progress Kigali, Rwanda · In person or online - **9-13 Nov 2026** Lilongwe, Malawi · In person or online Register - **16-20 Nov 2026** Mauritius · In person or online Register - **30 Nov - 4 Dec 2026** London, United Kingdom · In person or online Register - **11-15 Jan 2027** Lagos, Nigeria · In person or online Register - **25-29 Jan 2027** Nairobi, Kenya · In person or online Register - **8-12 Feb 2027** Dar es Salaam, Tanzania · In person or online Register - **22-26 Feb 2027** Kampala, Uganda · In person or online Register - **8-12 Mar 2027** Lagos, Nigeria · In person or online Register - **22-26 Mar 2027** Dubai, United Arab Emirates · In person or online Register - **5-9 Apr 2027** Nairobi, Kenya / Dar es Salaam, Tanzania · In person or online Register - **19-23 Apr 2027** Mauritius · In person or online Register - **3-7 May 2027** Lilongwe, Malawi · In person or online Register - **17-21 May 2027** Kigali, Rwanda · In person or online Register - **31 May - 4 Jun 2027** Mombasa, Kenya · In person or online Register - **14-18 Jun 2027** London, United Kingdom · In person or online Register - **28 Jun - 2 Jul 2027** Kampala, Uganda · In person or online Register - **12-16 Jul 2027** Nairobi, Kenya / Dar es Salaam, Tanzania · In person or online Register Custom dates available on consultation Request Consultation/Training ###### Need Help? [ +254143575296 ](tel:+254143575296) [ Email Us ](mailto:learning@trustgatecorporateskills.co.ke) ## Related Courses [ ![Leadership Development: Building Transformational Leaders for High-Performance Organizations](https://trustgatecorporateskills.com/storage/43/conversions/h5c7pQC3RylEkjJ8EalMyHiLkP78sHp1yIzK9hIT-sm.webp)###### Leadership Development: Building Transformational Leaders for High-Performance Organizations 5 Days View & Register ](https://trustgatecorporateskills.com/courses/leadership-development-building-transformational-leaders-for-high-performance-organizations) [ ![Leadership Effectiveness and Leadership Styles](https://trustgatecorporateskills.com/storage/42/conversions/Yfwq6bn70JOj2n1vxv6UsCS1IveOsWOEOH8UliPQ-sm.webp)###### Leadership Effectiveness and Leadership Styles 5 Days View & Register ](https://trustgatecorporateskills.com/courses/leadership-effectiveness-and-leadership-styles) [ ![Team Building and Motivation for Resilient Organizations Training Course](https://trustgatecorporateskills.com/storage/45/conversions/0vP6gWN31Oi5pNMkO4BydGCl6ELEJb50dsUiV0lf-sm.webp)###### Team Building and Motivation for Resilient Organizations Training Course 5 Days View & Register ](https://trustgatecorporateskills.com/courses/team-building-and-motivation-for-resilient-organizations) [ ![Coaching and Mentoring for Leaders](https://trustgatecorporateskills.com/storage/46/conversions/idBjA5C0HikWXThlAwsnJsG5FdBfdmApUSBi9R2r-sm.webp)###### Coaching and Mentoring for Leaders 5 Days View & Register ](https://trustgatecorporateskills.com/courses/coaching-and-mentoring-for-leaders) ##### Course Registration - Change and Conflict Management ×