Change and Conflict Management Training Course
The Change and Conflict Management is a 5-day professional training programme delivered in-person or online in Leadership and Management, ending with a TrustGate Corporate Skills certificate of completion.
Change and conflict are inevitable in every organization. Leaders must manage transitions, address resistance, and resolve disagreements constructively to maintain productivity and teamwork.
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Course Overview
This course equips participants with practical skills to manage change initiatives, negotiate solutions, and transform conflict into opportunities for collaboration and improved performance.
Learning Objectives
- Understand change management principles
- Recognize sources of workplace conflict
- Manage resistance effectively
- Apply conflict resolution techniques
- Improve negotiation and communication skill
- Build collaborative teams
Course Content
- Types of change
- Drivers of change
- Change lifecycle
- Impact on employees
- Role of leadership
- Sources of conflict
- Types of conflict
- Functional vs dysfunctional conflict
- Conflict styles
- Conflict assessment
- Lewin model
- Kotter model
- ADKAR model
- Choosing approach
- Application
- Causes of resistance
- Psychological reactions
- Stakeholder analysis
- Communication strategies
- Building buy-in
- Messaging
- Feedback
- Active listening
- Difficult conversations
- Communication planning
- Self-awareness
- Empathy
- Stress management
- Relationship management
- Resilience
- Conflict management styles
- Mediation
- Dialogue facilitation
- Problem-solving
- Agreement building
- Win-win negotiation
- Interest-based negotiation
- Handling power dynamics
- Bargaining strategies
- Agreement documentation
- Maintaining morale
- Coaching teams
- Psychological safety
- Collaboration
- Team motivation
- Case studies
- Personal plan
- Risk mitigation
- Implementation
- Course review
Who Should Attend?
- Managers and supervisors
- Team leaders
- HR professionals
- Project managers
- Department heads
- Change champions
Training Methodology
- Intereactive Workshops
- Case studies from a global perspective
- Simulations of change management management
What's Included
Frequently Asked Questions
How long is the Change and Conflict Management training?
The Change and Conflict Management runs for 5 Days. Each day combines expert-led teaching with practical, hands-on exercises so participants can apply what they learn immediately.
Is the Change and Conflict Management delivered online or in-person?
This course is delivered in person (scheduled venues include Kigali, Lilongwe, London, Lagos), live online, or in-house at your organisation.
How much does the Change and Conflict Management cost?
The fee is US$600 per person online and US$1,400 per person in person. In-person fees depend on the participant's country; the pricing card on this page shows the fee for yours.
When is the next Change and Conflict Management training?
A session is running now, from 2 November 2026 to 6 November 2026 in Kigali, Rwanda. The next one runs from 9 November 2026 to 13 November 2026 in Lilongwe, Malawi. You can also request a custom date or an in-house session for your team.
Do I get a certificate after completing the Change and Conflict Management?
Yes. Participants who complete the Change and Conflict Management receive a certificate of completion from TRUSTGATE CORPORATE SKILLS.
What will I learn in the Change and Conflict Management?
Key learning outcomes include: Understand change management principles; Recognize sources of workplace conflict; Manage resistance effectively; Apply conflict resolution techniques; Improve negotiation and communication skill.
