: Artificial Intelligence, Generative AI and Workplace Productivity Course
The : Artificial Intelligence, Generative AI and Workplace Productivity Course is a 5-day professional training programme delivered in-person or online in ICT-Information & Communication Technology, ending with a TrustGate Corporate Skills certificate of completion.
This programme equips professionals with the knowledge and practical skills to use artificial intelligence and generative AI tools to improve workplace productivity, communication, research, analysis and organizational decision-making. It explores AI fundamentals, large langua...
Course Overview
Learning Objectives
- Explain AI, machine learning, generative AI and large language models.
- Identify appropriate workplace applications for AI tools.
- Develop effective prompts for different professional tasks.
- Use AI to support writing, research, analysis and presentation development.
- Apply AI tools to improve document processing and routine workflows.
- Evaluate AI outputs for accuracy, bias, relevance and reliability.
- Apply responsible AI practices relating to privacy, confidentiality and human oversight.
Course Content
- Definition, evolution and major branches of artificial intelligence.
- Differences between traditional AI, machine learning and generative AI.
- Large language models and how AI systems generate responses.
- Business applications, opportunities and limitations of AI.
- Overview of text, image, audio and document-oriented AI tools.
- Selecting AI tools for different professional tasks.
- AI-assisted research, writing, analysis and communication.
- Evaluating AI capabilities, limitations and organizational suitability.
- Prompt structure, clarity, context and task definition.
- Role prompting, examples, constraints and output formatting.
- Iterative prompting, refinement and follow-up instructions.
- Evaluating prompts and improving the quality of AI responses.
- Drafting professional emails, letters, reports and policy documents.
- Editing, proofreading, summarization and tone adjustment.
- Developing presentations, proposals and communication materials.
- Maintaining accuracy, originality and appropriate human review.
- Developing research questions and organizing research activities.
- Summarizing documents and extracting relevant information.
- Supporting literature exploration and synthesizing source materials.
- Fact-checking, source verification and responsible academic AI use.
- Using AI to explore datasets and identify analytical questions.
- Interpreting tables, charts and numerical summaries.
- Supporting spreadsheet formulas, data cleaning and reporting.
- Validating calculations, assumptions and AI-generated conclusions.
- Streamlining document preparation and administrative workflows.
- Using AI with office productivity applications where supported.
- Automating repetitive tasks and structuring standard procedures.
- Designing human-supervised AI-assisted workflows.
- AI in human resource management, training and employee support.
- AI in finance, procurement and operational reporting.
- AI in marketing, customer service and business development.
- AI in project management, education and public administration.
- AI hallucinations, bias, misinformation and reliability concerns.
- Data privacy, confidentiality and protection of sensitive information.
- Intellectual property, ethical use and organizational AI policies.
- Human oversight, accountability, risk management and compliance
- Identifying a workplace task suitable for AI assistance.
- Designing prompts and selecting appropriate AI tools.
- Testing outputs for quality, accuracy, efficiency and risk.
- Presenting an AI adoption plan with safeguards and performance measures.
Who Should Attend?
- Managers and organizational leaders.
- Administrative and executive support professionals.
- Human resource and training officers.
- Researchers, lecturers and academic professionals.
- Finance, accounting and procurement officers.
- Marketing, communication and customer service teams.
- Consultants, project managers and business analysts.
- Public sector and NGO professionals.
- Professionals seeking to improve digital workplace productivity.
Training Methodology
- Instructor-led presentations and guided demonstrations.
- Hands-on exercises using generative AI tools.
- Prompt engineering workshops.
- Workplace productivity case studies.
- Document analysis and report-writing exercises.
- AI-assisted workflow design activities.
- Group projects and practical assessments.
Is this course for you?
Level: Advanced
Problems this course solves
- Time-consuming routine tasks: Introduces AI-assisted approaches to drafting, summarizing, research and administrative work.
- Slow document and information processing: Demonstrates ways to extract, organize and synthesize information more efficiently.
- Ineffective use of AI tools: Develops prompt-writing, output evaluation and practical AI application skills.
- Risks from irresponsible AI use: Builds awareness of inaccurate outputs, confidentiality, bias, data protection and human accountability.
What's Included
Certification
Certificate in : Artificial Intelligence, Generative AI and Workplace Productivity
Issued by: TRUSTGATE CORPORATE SKILLS
Frequently Asked Questions
How long is the : Artificial Intelligence, Generative AI and Workplace Productivity Course training?
The : Artificial Intelligence, Generative AI and Workplace Productivity Course runs for 5 Days. Each day combines expert-led teaching with practical, hands-on exercises so participants can apply what they learn immediately.
Is the : Artificial Intelligence, Generative AI and Workplace Productivity Course delivered online or in-person?
This course is delivered in person, live online, or in-house at your organisation.
How much does the : Artificial Intelligence, Generative AI and Workplace Productivity Course cost?
The fee is US$600 per person online and US$1,400 per person in person. In-person fees depend on the participant's country; the pricing card on this page shows the fee for yours.
When can I attend the : Artificial Intelligence, Generative AI and Workplace Productivity Course?
Custom dates for this course are available on consultation. Submit a date request on this page and our team will reach out to confirm scheduling.
Do I get a certificate after completing the : Artificial Intelligence, Generative AI and Workplace Productivity Course?
Yes. Participants who complete the : Artificial Intelligence, Generative AI and Workplace Productivity Course receive a certificate of completion from TRUSTGATE CORPORATE SKILLS.
What will I learn in the : Artificial Intelligence, Generative AI and Workplace Productivity Course?
Key learning outcomes include: Explain AI, machine learning, generative AI and large language models; Identify appropriate workplace applications for AI tools; Develop effective prompts for different professional tasks; Use AI to support writing, research, analysis and presentation development; Apply AI tools to improve document processing and routine workflows.
