Office Emotional Intelligence Course
The Office Emotional Intelligence Course is a 5-day professional training programme delivered in-person or online in Corporate Wellness and Counselling, ending with a TrustGate Corporate Skills certificate of completion.
This course is designed to provide participants with a practical and comprehensive understanding of emotional intelligence (EI) and its application within the modern workplace. The training introduces participants to the core components of emotional intelligence, self-awarenes...
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Course Overview
Learning Objectives
- Explain the meaning, components, and workplace relevance of emotional intelligence
- Recognise and manage personal emotions and emotional triggers
- Apply techniques for self-regulation and emotional resilience
- Demonstrate empathy and read the emotional cues of others accurately
- Apply emotionally intelligent communication and feedback skills
- Build and sustain positive working relationships
- Apply emotional intelligence to manage and resolve workplace conflict
- Apply emotional intelligence competencies in leadership and team settings
- Develop a personal plan to sustain emotional intelligence and wellbeing at work
Course Content
- Meaning and components of emotional intelligence
- The neuroscience of emotions
- Emotional intelligence versus IQ: why EI matters at work
- Models of emotional intelligence
- Benefits of emotional intelligence in the workplace
- Self-assessment of emotional intelligence
- Recognizing and naming emotions
- Identifying personal emotional triggers
- Managing stress and emotional reactions
- Techniques for self-regulation
- Building emotional resilience
- Reflection and journaling practices
- Understanding and reading the emotions of others
- Active listening skills
- Perspective-taking
- Recognizing team and organizational dynamics
- Cultural sensitivity and inclusion
- Avoiding assumptions and unconscious bias
- Emotionally intelligent communication
- Verbal and non-verbal cues
- Assertiveness versus aggression versus passivity
- Giving and receiving feedback
- Navigating difficult conversations
- Building trust and rapport
- Building positive working relationships
- Collaboration and teamwork
- Managing up, down, and across the organisation
- Networking with emotional intelligence
- Handling office politics constructively
- Common sources of workplace conflict
- Applying emotional intelligence in conflict management
- Negotiation strategies
- De-escalation techniques
- Mediating workplace disputes
- Turning conflict into collaboration
- Emotional intelligence competencies for leaders
- Motivating and inspiring teams
- Decision-making under emotional pressure
- Coaching and mentoring with emotional intelligence
- Leading through change and uncertainty
- Managing burnout and emotional fatigue
- Work-life balance and personal boundaries
- Continuous development of emotional intelligence
- Embedding emotional intelligence into organisational culture
- Measuring and tracking emotional intelligence growth
- Personal action planning
Who Should Attend?
- Team leaders
- Supervisors
- Managers and senior managers
- Human resource professionals
- Customer service professionals
- Frontline and customer-facing staff
- Project managers
- Sales and marketing professionals
- Business development officers
- Healthcare professionals
- Trainers and educators
- Public sector and NGO professionals
- Entrepreneurs and business owners
- Executive assistants and administrative professionals
- Emerging leaders and graduate trainees
- Professionals seeking to improve leadership effectiveness
- Individuals seeking to strengthen their emotional intelligence and interpersonal skills in the workplace
Training Methodology
- Interactive Lectures,
- Group Discussions,
- Practical Exercises
- Self-Assessment Tools
- Reflective Exercises
- Real-World Case Studies And Role-Play Simulations
What's Included
Certification
Certificate in Office Emotional Inelligence
Issued by: TRUSTGATE CORPORATE SKILLS
Frequently Asked Questions
How long is the Office Emotional Intelligence Course training?
The Office Emotional Intelligence Course runs for 5 Days. Each day combines expert-led teaching with practical, hands-on exercises so participants can apply what they learn immediately.
Is the Office Emotional Intelligence Course delivered online or in-person?
This course is delivered in person (scheduled venues include Kigali, Nairobi, Dar es Salaam, Lagos), live online, or in-house at your organisation.
How much does the Office Emotional Intelligence Course cost?
The fee is US$600 per person online and US$1,400 per person in person. In-person fees depend on the participant's country; the pricing card on this page shows the fee for yours.
When is the next Office Emotional Intelligence Course training?
A session is running now, from 2 November 2026 to 6 November 2026 in Kigali, Rwanda. The next one runs from 23 November 2026 to 27 November 2026 in Nairobi, Kenya / Dar es Salaam, Tanzania. You can also request a custom date or an in-house session for your team.
Do I get a certificate after completing the Office Emotional Intelligence Course?
Yes. Participants who complete the Office Emotional Intelligence Course receive a certificate of completion from TRUSTGATE CORPORATE SKILLS.
What will I learn in the Office Emotional Intelligence Course?
Key learning outcomes include: Explain the meaning, components, and workplace relevance of emotional intelligence; Recognise and manage personal emotions and emotional triggers; Apply techniques for self-regulation and emotional resilience; Demonstrate empathy and read the emotional cues of others accurately; Apply emotionally intelligent communication and feedback skills.
